Director Order to Cash in Green Bay, WI at TreeHouse Foods

Date Posted: 9/2/2020

Job Snapshot

Job Description

Employee Type:

Full time


WI Green Bay Willowbrook

Job Type:

Finance Credit & Collection

Job Posting Title:

Director Order to Cash

Job Description:

Job Summary:

The Director of Order to Cash Finance (OTC) at TreeHouse Foods (THS) leads the Order to Cash process consisting of Accounts Receivable, Credit Management, Trade Promotion Accrual Management, Cash Application and Customer Domain teams. This role works in conjunction with Sales, Supply Chain, Manufacturing, and additional Financial teams to ensure accurate OTC Finance activities.  This position reports to the Vice President – Finance.

Roles & Responsibilities:

  • Oversee OTC month end close including but not limited to: sub-ledger to general ledger reconciliations, reserve analysis on allowance for doubtful accounts, cash discounts and broker commission accruals
  • Coach OTC team to achieve high performance and measure teams’ performance regularly through Key Performance Indicators (KPIs)
  • Maintain and enhance Order to Cash processing and procedures for each function in the revenue cycle and ensure staff adherence to such practices and policies
  • Lead the Accounts Receivable team to ensure a high level of collectability and monitor Trade Promotion Accrual management for proper balancing and customer P&L impact
  • Oversee establishment of customer terms of sale, risk assessment, sales on secured transactions including (export) standby/irrevocable letter(s) of credit
  • Create and implement controls, policies, and systems to ensure accurate and timely collections on all customer accounts
  • Lead credit decision making around customer financial risk tolerance
  • Ensure OTC processes and objectives are aligned with organizational strategies
  • Participate and engage Company acquisitions to integrate business into the THS systems platforms of SAP as well as work with Supply Chain on customers transitioning into the THS network
  • Credit Risk Management
    • Customer visits to above average risk accounts as needed 
    • Negotiate escalated customer collection activities
    • Develop and maintain strategic business relationships with customers
  • Ownership of all processes and procedures within the department and drive improvements
    • Such as: credit management, establishing lines of credit, review of financial statements, performing collection calls
  • Complete review with internal/external audit team as requested
  • Responsible for OTC Finance personnel and planning related to hiring, training, performance management and budgeting in Shared Services environment
  • Effectively manage, enhance, and communicate all system changes that will impact our customers and internal stakeholders
  • Set performance standards to meet financial and service goals of OTC Finance
  • Review customer deduction trends with intent of reducing such expenses where applicable
  • Monitor trade promotion balances to ensure proper sales value representation
  • Act as a resource in resolving customer issues and problem solving in a professional and effective manner

Qualifications & Experience:

  • Bachelor’s degree required
  • Minimum of 12 years of progressive finance or accounting experience
  • 3+ years of SAP experience preferred
  • Strong accounting/finance skills with a thorough understanding of bankruptcy laws
  • Excellent communication and reasoning skills with all levels of our business, both internal and external
  • Exceptional organizational skills with the ability to perform in a fast-paced environment, meeting deadlines with accurate and detailed results
  • Ability to problem solve while coordinating projects, communicating changes, and monitoring progress
  • Strong customer orientation and excellent interpersonal communication skills
  • Commitment to Company values, policy development, and deployment
  • Expert level understanding of credit management process and procedures
  • Proven success in a highly collaborative environment
  • Demonstrated ability to lead teams and see results
  • Ability to think strategically while anticipating the needs of the department  
  • Commitment to continuous improvement
  • Occasional travel dependent on business needs (25% or less)


  • OWN IT



  • We are all in – fully committing to decisions, results and each other
  • We start with the end in mind, making sure we have clear expectations on what needs to be done and the data for effective decision making
  • We act with integrity, doing what we say we will do
  • We are pro-active – stepping up to challenges with waiting to be asked


  • We push ourselves to be the best at what we do and are disciplined in our approach
  • We have the highest standards, holding ourselves and others accountable for performance and safety
  • We value learning – from our success and failures – always committed to becoming better
  • We celebrate our progress and the effort behind the results


  • We move quickly to address opportunities and are resilient to setbacks
  • We work hard to keep things simple
  • We see the opportunity in change and are always looking to evolve
  • We find a way to deliver on our commitments – bringing creative solutions to our work


  • We provide respectful and clear input
  • We create the space for healthy debate where everyone is heard
  • We are disciplined in sharing information and knowledge
  • We raise issues early, say what needs to be said and then move quickly to action


  • We operate as one diverse team – breaking down silos – to achieve common goals across the matrix
  • We have an open mind, assume positive intent – asking questions to gain understanding and unlock thinking
  • We set each other up for success
  • We value the contributions, ideas and time of others – respecting their expertise

Disability Assistance
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

EEO Considerations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Join Our Talent Network